Industrial And General Insurance (IGI) Plc paid N2 billion as claims to its policyholders last year, the Managing Director, Mr. Rotimi Fashola, has said.
Fashola, in a statement at the weekend, said the money was disbursed last year in the company's determination to settle all outstanding claims and obligations promptly. The lion’s share of the claims went to life business which amounted to N1,277,683,000, while non-life business totalled N714,936,000.
He said: “We are focused on our resolve to clear all backlog of claims in the earliest time possible. The result we have achieved so far is encouraging and there is no resting on our oars. In our renewed effort to improve our market share, putting the customers first and treating them with utmost transparency and fairness is sacrosanct. Our ultimate aim is to delight our customers and be seen to be their most trusted partners in wealth creation and protection.
“IGI is investing in modern technology in all areas of its business that will provide user-friendly online processes through which customers can get real-time support from the company. As a customer-centric organisation, we want to provide policyholders with easy and secure access to their policy information and the convenience of performing self-services from their computers and mobile devices.
“Our restructuring policy is hinged on pursuing new initiatives and creating opportunities in order to deliver on its promises to all stakeholders while maintaining its integrity at all times,” he added.